Return Policy
Last updated: 02.08.2024
Thank you for shopping with Zunnivo. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in the original packaging
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Be returned within 14 days of delivery
Items that are damaged due to misuse or returned outside of the return window may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Sale or clearance items
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Personal care items (for hygiene reasons)
Return Process
To initiate a return, please contact us at support@zunnivo.com with your order number and reason for return. We will provide you with instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or wrong item sent).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@zunnivo.com.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company—it may take some time before your refund is officially posted
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Contact your bank—there is often some processing time before a refund is posted
If you’ve done all of this and still have not received your refund, please contact us.
If you have any questions regarding returns, feel free to reach out to us at support@zunnivo.com